Returns

Returns or Exchanges


In order to return merchandise, you must call or email info@MySmokingJacket.com. You must include the following information in the email:

  • 1.Order number
  • 2.Item you want to return (item name and model #)
  • 3.Reason for return
  • 4.Would you prefer a refund or exchange?
  • 5.Has the merchandise been opened? Has the merchandise been worn? Please describe the status of the merchandise.

A customer service representative will review your case and respond to your email with further instructions regarding your return. If your request is approved, you will be sent an RMA# and an address to ship back the merchandise. You must ship the merchandise back within 5 days of issuance of the RMA#. Please ship the merchandise through a traceable means so you can confirm that we have received the return. Also, please include the RMA# on the box.


Please note some of the following rules regarding returns


  • 1.My Smoking Jacket can only accept returns on new & unworn merchandise.
  • 2.If the merchandise is defective or irregular then My Smoking Jacket will work with you to exchange the merchandise.
  • 3.Customer is responsible for all shipping fees. No shipping fees will be refunded (that means originally shipping it to you and you shipping it back to us).
  • 4.If the actual shipping costs are higher than the shipping rate we charged you, or if you received free shipping on your order, then the actual shipping charges will be deducted from the refund amount (meaning you are responsible for the actual shipping cost).
  • 5.All returns are subject to a 20% restocking fee. This fee is due to the fact that returns are costly to us (labor cost to initially ship order, labor cost to restock item in the warehouse and adjust inventory, labor cost for billing and refunds, and cost of corrugated boxes).
  • 6.Returns can only be requested within 14 days of receipt of your order. No returns after 14 days.
  • 7.My Smoking Jacket reserves the right to refuse any return request at our discretion for any reason including open or worn merchandise, customer neglect, etc